PRIVACY
POLICY.

1. Introduction

Welcome to 21 Fitness Factory Gym. We respect your privacy and are committed to protecting the information you provide when using our website, contacting our gym, or making an enquiry about our fitness services.

This Privacy Policy explains what information may be collected, how it may be used, and the steps we take to protect it.

2. Information We May Collect

When you contact or interact with 21 Fitness Factory Gym, we may receive information such as:

• Your name
• Phone number
• Email address, if provided
• Membership or fitness enquiry details
• Messages or information you voluntarily provide

We aim to collect only information that is reasonably necessary for responding to your enquiry or providing our services.

3. How We Use Your Information

Information provided to us may be used to:

• Respond to your enquiries.
• Provide information about gym memberships.
• Answer questions about our services.
• Contact you regarding your enquiry.
• Provide customer support.
• Improve our website and services.

4. Phone & WhatsApp Communication

If you contact 21 Fitness Factory Gym by phone or WhatsApp, we may use the information you provide to respond to your enquiry or assist you with gym-related questions.

We do not sell or rent your personal contact details to third parties for marketing purposes.

5. Website Information

Our website may automatically receive limited technical information such as browser type, device information, approximate location and general website usage information through standard web technologies.

This information may be used to maintain website security, improve performance and understand how visitors use our website.

6. Cookies

Our website may use cookies or similar technologies where necessary for website functionality, security, analytics or improving the visitor experience.

You can control or disable cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.

7. Third-Party Services

Our website may contain links to third-party services such as Instagram, Google Maps, WhatsApp or other external websites.

When you visit an external website, its own privacy policy and terms may apply. 21 Fitness Factory Gym does not control the privacy practices of independent third-party websites.

8. Data Security

We take reasonable steps to protect information provided to us against unauthorized access, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain records, resolve enquiries or comply with applicable legal obligations.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction or deletion of information that we hold about you.

To make a privacy-related request, please contact 21 Fitness Factory Gym using the contact details provided below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

12. Changes to This Privacy Policy

21 Fitness Factory Gym may update this Privacy Policy from time to time to reflect changes in our services, website or applicable requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us